Brilliant Wall Art - Terms & Conditions

Please scroll through this screen to read our Conditions of Sale before placing your order.

General

1. These Conditions of Sale are for all customers.

2. Goods are subject to availability

3. Please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order.

Prices and Payment

4. Our advertised prices do include VAT, & we reserve the right to not match a competitors price.

5. We accept payment by the following methods:

PayPal will ensure the fastest possible delivery & allows you to pay via credit / debit cards even if you have no PayPal account.  

Cheques should be made payable to Time To Sell & are only accepted from UK customers with UK bank accounts. 

Cash can be paid but only when the item is collected in person. (GBP only).

UK Postal Orders are accepted.

Credit cards & Switch debt cards accepted through PayPal, or orders can be placed & paid for over the phone, please call 0121 453 1145.

Delivery

6. Items where possible are dispatched on the next available working day & once all monies due have been received & cleared. Great care is taken to ensure that your order arrives in first class condition so please buy with confidence.

7. Shipping in the UK including Northern Ireland will be via Royal Mail for small lighter items (up to 2kg) & via courier for larger heavy items. Brilliant Wall Art aims to provide a fair service & give customer choice so if you have any queries with regards P&P or would like to combine multiple purchases please contact us & we will be happy to help minimise P&P costs.

8. International customers should always check the cost of posting to their designated country prior to placing an order & Brilliant Wall Art reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Cancellation

9. You cannot cancel an order once we have accepted it, unless this is agreed in writing by our authorised representative.

Returns

10. We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we offer a no quibble returns policy and will happily exchange or refund any picture or sculpture which is unsuitable for whatever reason, provided it is in fully resaleable condition.

11. The Buyer must return the item or items to us, at their own expense within 14 days in the same condition and packaging in which the item or items were delivered.

12. If a product is returned to us, we reserve the right to deduct up to 20% of the original selling price from the refund amount, this covers handling & re-stocking.

13. Returns can be made through either of these options:

Returns via Royal Mail – please use a tracked or recorded service so the item can be traced. The item is your responsibility until it has reached us. We recommend that you send the item using a recorded delivery service that insures you for the full value of the item.  Shipping costs will not be refunded.

Returns in person – please arrange via email a suitable time for the item to be returned to our base.

14. Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us.

15. In the unlikely event that the item is damaged in transit the buyer must notify Brilliant Wall Art of any damages or defects within 3 days of delivery via email.

Legal

16. Brilliant Wall Art will give honest descriptions of sale items & will adequately depict the style, condition & image of the sale item at the time of sale. This is achieved by taking reasonable efforts to inspect the sale item prior to sale. This however does not mean that Brilliant Wall Art offers any kind of warranty or guarantees with regards to the condition or suitability of the item for sale & it is the responsibility of the purchaser to ensure that the sale item is fit for purpose.

17. Please note hand made products design & colours can vary slightly.